How make denied credit card - booking.com

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If a booking has been received with a credit card that not working, you can go and report this to Booking.com buy guesty. Once you report it by the tool, Booking.com will inform the guest that they have to update their credit card to the following time frames:

Over 48 hours before reservation check-in

By reporting this reservation to Booking.com, the guest will be notified to update the credit card details within the next 24 hours. If the guest fails to do so, you will be able to cancel this reservation.

24 – 48 hours before reservation check-in

By reporting this reservation to Booking.com, the guest will be notified to update the credit card details within the next 12 hours.  If the guest fails to do so, you will be able to cancel this reservation.

Same day reservation

There are two different time-frames for the guest to update the credit card, according to when the reservation was made:

  • The booking was made before 3 pm. The guest will be notified to update their credit card by 3 pm.
  • The reservation was made after 3 pm. The guest will be notified to update the credit card details within one hour after the booking confirmation.
If the guest fails to do so, you will be able to cancel this reservation.

Important:

You can mark the credit card as invalid up until 00:00 hours local time of check-in date. If on 21st Aug, 13:00 hrs your guest is supposed to check-in, after 22nd Aug, 00:00 hrs you cannot mark it as invalid.

Note:

The guest has one opportunity to update their credit card details before the reservation can be canceled.

Marking the credit card as invalid in Guesty

Once a credit card has been identified as invalid, a notification will be displayed in Guesty. To mark the card as invalid:

1. Click the icon in the top right-hand corner of Guesty.

2. Click the Payment Invalid Card notification.

3. The relevant reservation page will be displayed.

4. Click Balance due in the grey navigation bar at the top of the page.

5. In the Payments section, click Report invalid payment method.

5. In the pop-up box, click Report invalid CC to Booking.com.

The guest will be notified by Booking.com to update their credit card details within a certain time-frame.

If the guest fails to provide updated credit card details, a notification will be received in Guesty and you will be able to go ahead and cancel the reservation without penalty. To cancel the reservation:

1. Click the icon in the top right-hand corner of Guesty.

2. Click the Card was not updated – reservation can be canceled notification.

3. The relevant reservation page will be displayed.

4. Click Balance due in the grey navigation bar at the top of the page.

5. In the Payments section, the text Reservation can be canceled will be displayed.

6. Click Status in the grey navigation bar at the top of the page.

7. In the Summary section, click the icon.

8. From the drop-down menu under Status, select Canceled.

9. Click Save.

10. That’s it! The reservation is now canceled.

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